Hardcore Fitness Downtown LA
LEGAL

PRIVACY POLICY

CMS Fitness Bootcamp LLC, doing business as “Hardcore Fitness Downtown LA” (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard the information you provide when communicating with us, receiving our services, or interacting with us via SMS, email, our website, or other platforms.

By providing your information, you consent to the collection, storage, use, and disclosure of your data as described in this Privacy Policy.

Information We Collect

We collect personal information necessary to provide our fitness services and communicate effectively.

Personal Data

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Fitness or health-related information relevant to the services provided

You provide this information voluntarily when filling out forms, requesting consultations, opting into SMS or email messages, or communicating with us.

Derivative Data

We may automatically collect certain technical information such as:

  • IP address
  • Browser type
  • Device information
  • Date, time, and pages accessed on our website or platforms

Social Media and Third-Party Data

If you engage with us through third-party platforms (such as Meta or Google), we may receive publicly available profile information depending on your privacy settings.

How We Use Your Information

We use collected information to:

  • Schedule and manage training sessions and appointments
  • Communicate regarding services and updates
  • Send SMS, email, and communications you have opted into
  • Provide fitness-related information and guidance
  • Deliver promotional offers and updates
  • Process payments and billing
  • Comply with legal and regulatory requirements
  • Improve services and customer experience

We process your data based on your consent, legitimate business interests, or as required by law.

When We Collect Information

We collect information when you:

  • Fill out a membership or inquiry form
  • Submit an inquiry via our website
  • Request a trial or appointment
  • Subscribe to SMS or email updates
  • Communicate with our staff

How We Protect Your Information

Your information is stored in secure systems protected by administrative, technical, and physical safeguards. Sensitive data is encrypted during transmission and securely stored. Access is limited to authorized personnel only. All transactions are processed through secure gateways and are not stored on our servers.

Data Sharing and Third Parties

We Do Not Sell Your Data

Your personal information will never be sold, traded, or transferred to outside parties for marketing or promotional purposes.

Non-Sharing Clause (Mobile Data Protection)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services (such as CRM platforms, customer service systems, or SMS delivery providers) is permitted strictly for operational purposes.

Limited Sharing

We may share information with trusted third-party service providers solely to operate our business, including:

  • CRM and communications systems
  • Payment processors
  • Analytics tools
  • Email and SMS delivery providers

SMS/Text Message Privacy

If you opt in to receive SMS messages from Hardcore Fitness Downtown LA:

  • Messages may include appointment reminders, updates, receipts, customer service notifications, or promotional messages you have consented to receive.
  • Your SMS opt-in data, consent records, and mobile number will not be shared with third parties for marketing or promotional purposes.
  • SMS consent is not transferable.
  • You may opt out at any time by replying STOP.
  • Message and data rates may apply.

Cookies and Tracking

We may use cookies or similar technologies to enhance your experience, analyze traffic, and improve marketing. You may disable cookies in your browser settings.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request, we will delete your data unless retention is legally required.

Your Rights

You have the right to:

  • Access your data
  • Correct or update your information
  • Withdraw marketing consent
  • Request deletion
  • Opt out of SMS or email
  • File a complaint with a data authority

To exercise your rights, contact us at ceciliahardcorefitnessdtla@gmail.com.

Children's Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect data from minors. If we become aware of such data, we will delete it.

Data Breach Notification

If a data breach occurs that may compromise your personal information, we will notify affected individuals via email within 7 business days.

CAN-SPAM Compliance

We comply with the CAN-SPAM Act. You may unsubscribe from emails using the link in any email or by contacting us.

Contact Information

CMS Fitness Bootcamp LLC

Doing Business As: Hardcore Fitness Downtown LA

Email: ceciliahardcorefitnessdtla@gmail.com

Phone: +1 213-476-2232